conversation.reopened/1

Conversation reopened. A closed conversation was opened again.

Payload

We POST this JSON to your endpoint. Answer any 2xx within 30 seconds. The same id arrives again on a retry — skip ones you have handled.

Payload fields
Field	Type	What it is
idrequired	string	Event id. The same on every retry: use it to skip duplicates.pattern `^evt_[0-9A-HJKMNP-TV-Z]{26}$`
typerequired	string	Event type.always `conversation.reopened`
versionrequired	string	Payload version.always `1`
api_versionrequired	string	The endpoint's API version.
occurred_atrequired	string	When it happened.date-time
company_idrequired	integer	Your workspace id.
datarequired	object
idrequired	integer	Conversation id.
company_idrequired	integer	Workspace id.
staterequired	string	Always open.always `open`
channel_idrequired	integer	Channel id.
contact	object or null	The contact.
idrequired	integer	Id.
namerequired	string or null	Name.
actor	object or null	Who did it.
id	integer or null	Id.
name	string or null	Name.
typerequired	string	staff, bot, system or api.

Example

{
  "id": "evt_01J8Z7BZQ4F6G8J2K5N7Q9S1VC",
  "type": "conversation.reopened",
  "version": "1",
  "api_version": "2026-10-01",
  "occurred_at": "2026-09-24T09:20:00Z",
  "company_id": 1001,
  "data": {
    "id": 77410,
    "company_id": 1001,
    "state": "open",
    "channel_id": 301,
    "contact": {
      "id": 48213,
      "name": "Jane Doe"
    },
    "actor": null
  }
}

Headers

Webhook-Signature: t=…,v1=… — how to check it
Webhook-Id (also Webhook-Event-Id): the event id, the same on every retry — skip ones you have handled
Webhook-Delivery-Id: this delivery attempt, new on every try