sla.breached/2

SLA breached. An SLA clock went past its due time.

Payload

We POST this JSON to your endpoint. Answer any 2xx within 30 seconds. The same id arrives again on a retry — skip ones you have handled.

Payload fields
Field	Type	What it is
idrequired	string	Event id. The same on every retry: use it to skip duplicates.pattern `^evt_[0-9A-HJKMNP-TV-Z]{26}$`
typerequired	string	Event type.always `sla.breached`
versionrequired	string	Payload version.always `2`
api_versionrequired	string	The endpoint's API version.
occurred_atrequired	string	When it happened.date-time
company_idrequired	integer	Your workspace id.
datarequired	object
breach_id	integer or null	Breach id.
conversation_idrequired	integer	Conversation id.
company_idrequired	integer	Workspace id.
metricrequired	string	Which clock.one of: `first_response`, `next_response`, `resolution`
due_atrequired	string	When it was due.
owner	object or null	Who owed the clock.
idrequired	integer	Id.
namerequired	string or null	Name.
contact	object or null	The contact.
idrequired	integer	Id.
namerequired	string or null	Name.
breached_atrequired	string	ISO 8601.
late_seconds	integer or null	How late, in seconds.

Example

{
  "id": "evt_01J8Z7BZQ4F6G8J2K5N7Q9S1VC",
  "type": "sla.breached",
  "version": "2",
  "api_version": "2026-10-01",
  "occurred_at": "2026-09-24T09:20:00Z",
  "company_id": 1001,
  "data": {
    "breach_id": 551,
    "conversation_id": 77410,
    "company_id": 1001,
    "metric": "first_response",
    "due_at": "2026-09-24T09:26:40Z",
    "owner": {
      "id": 1203,
      "name": "Priya Nair"
    },
    "contact": {
      "id": 48213,
      "name": "Jane Doe"
    },
    "breached_at": "2026-09-24T09:26:41Z",
    "late_seconds": 0
  }
}

Headers

Webhook-Signature: t=…,v1=… — how to check it
Webhook-Id (also Webhook-Event-Id): the event id, the same on every retry — skip ones you have handled
Webhook-Delivery-Id: this delivery attempt, new on every try